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Empathy in Action – Erinn Phelan’s Selfless Act

We read about the poor character of celebrities every day but acts like Erinn Phelan’s attempt to save the life of her college roommate are buried in pages far from the headlines.

Erinn is a Brown graduate who had found her ideal job after graduation last summer working for Mayor Bloomberg in his new volunteerism initiative.

As Erinn and her college roommate Alma Guerrero crossed a street in Brooklyn this past Sunday they were hit by a car that didn’t stop. Erinn attempted to push Alma out of the way of the oncoming car, an act of spontaneous empathy of the highest regard. Now Erinn sits in a hospital room, unresponsive and reportedly has been declared brain dead. Alma, her roommate of three years, suffered a broken collarbone and will be able to continue her Brown medical school education as soon as she heals.

Erinn has been described by educators, friends and relatives as a selfless person who gave of herself without reserve. Recently research on the effects of the media has indicated that people pay attention to the novel aspects of behavior, murder, rape, and terrorism but not to the everyday activities that most of us experience but are not thought to be headline worthy.  Acts of empathy, other than the momentous efforts of those like Mother Teresa, will seldom be brought to our attention so we tend to think these compassionate moments in time do not regularly occur.

We know that human beings will go to all ends to attach meaning to their lives and justify their existence. Many people attempt to do so through achievements, social status and by obtaining the “perfect” love relationship. These methods often fail to sustain worth as they are narrow goals, motivated by the wrong reasons, which cannot bear the weight of upholding anyone’s sense of self. When we base our identity on giving service to family and society we are more likely to be able to face life’s uncertainties without damaging our worth. If we buy into singular, self serving goals to sustain ourselves we are often in emotional jeopardy. Giving, as Erinn Phelan exemplified, creates a feeling of goodness within that cannot be matched by pursuits that are motivated by self serving attempts to elevate self worth.

Jeremy Rifken, in his bestselling book, The Empathic Civilization, describes our current times as the Age of Empathy. He has noted in his extensive research that young people are far more likely to behave in ways that foster cooperation over competition, as they are more acceptant of diversity and more attuned to the international climate than any previous generation. In my own experience I often notice that younger individuals seem far less influenced by ethnic, religious, or sexual preferences. They seem to relate to the person rather than the resume. Our daughter Alaina, a kindergarten teacher, has children in her class of diverse ethnic and religious origins who hardly recognize differences in skin color or customs.  They do recognize however, children who are easiest to get along with and those who seem to sense the needs of others. She has often commented to me that the children with the highest developed capacity for empathy seem to thrive and enjoy the learning process more than children that seem to be self absorbed. Even at these young ages we observe the importance of “getting along” and being able to enter the world of another. We understand the benefits of developing a personality in service to others, and ultimately in service to mankind.

We honor the life of Errin Phelan when we place empathy at the heart of our existence. Only then can we live a life with lasting meaning and sustainable worth.

The Top 10 Ways to Balance Your Success in 2010

  1. Spend less time looking in the mirror and more time improving your character.
  2. Be more focused on being morally correct and less on being politically correct.
  3. Talk less and listen more, suspend your need for recognition and you’ll receive more of what you desire.
  4. Curb your temper, aggression always reveals insecurity, assertion speaks to a desire to resolve difficulties.
  5. Be other focused, give more without calculating your return and rich friendships will follow.
  6. Realize the New Year will bring surprises, something will happen you could never predict, give up the desire to control all outcomes.
  7. Expand your empathy, develop better listening skills and you’ll always attract quality people.
  8. Regularly anticipate what would make those close to you feel special and take action.
  9. Arrogance and entitlement, the “me focus” attitude will leave you alone and in despair.
  10. Always remember that humility and gratitude will bring you respect, love and loyalty from others.

The Amazing Power of Empathy

Empathy is the capacity to understand and respond to the unique experience of another. In my 30 years of clinical experience, I have learned that empathy is unquestionably the most important capacity for a successful personal and professional life. It facilitates all day-to-day encounters. Empathy is also essential to creating real intimacy and satisfying long term relationships.

Sympathy and empathy are often confused. Sympathy is an involuntary feeling-the passive experience of attempting to console in a general sense.

Empathy is an active process in which you try to learn all you can about another person rather than having only a superficial awareness.

We all have an innate capacity for empathy. When we are not treated with empathy, the capacity atrophies, like a muscle that is not used. When we are treated with empathy, our unique personality honored, we learn to be empathic; the muscle increases in mass and strength.

Here are some guidelines to develop empathy:

Ask open ended questions.

Closed-ended questions limit or manipulate the other person’s answer, automatically introducing a power play. The respondent can choose submissive agreement, combative reaction or sullen refusal to play along.

For example, the closed-ended solution: “Do you think my solution is unreasonable?’ might be answered with “I guess not” or “Yes, as usual” or even stony silence. Whatever the reply, the interaction creates a winner and a loser. There can be no common ground or genuine exchange of information.

The open-ended question, in contrast, “How do you see a solution shaping up?” conveys respect for another’s opinions. It initiates a dialogue that can lead to real communication and understanding.

Slow down.

Easing the pace allows volatile emotions to be tempered with thoughtful reflection. We can then grasp the whole picture, not just a narrow, unconstructive focus.

Avoid snap judgments.

It is natural to categorize behaviors based on our own past experiences. But people constantly change.

Don’t jump to conclusions about anyone’s current mental or emotional state, no matter who you have encountered with similar features or mannerisms.

Obstacles to Empathy

Accusations such as “You always react that way” or “I can read you like a book.” Such statements are a turnoff to others and can block you from discovering the truth.

Pay attention to your body. Our nervous systems talk to each other; some researchers define empathy as a nervous system state which tends to stimulate that of another person. When a mother plays with an infant, their hearts beat in time. When one person raises his voice, the other’s heartbeat speeds up.

Consider past experiences and the current circumstance. Strong emotions often emanate from previous, still-unresolved conflicts. Difficult conditions can also affect behavior. Ask yourself: Am I reacting only to the receptionist’s unfriendly manner or to her strong resemblance to a cold, critical figure from the past.

Is the receptionist curt because she dislikes you or because her demanding boss always overbooks?

Let the story unfold. Of all the skills involved in empathy, listening requires the most concentration. It also rewards you with more productive conversations and greater knowledge. Think how much more open and cooperative you feel when you are truly heard rather than cut off or thoughtlessly categorized.

Strategies for better listening

Become all ears. Letting your mind wander, rehearsing your own words or mentally arguing deafens you to what is being said.

Remain unbiased. We all have stereotypes that interfere with our judgment. The most important “truth” is what you hear in the current moment.

Physical health.

Remember moments of empathic connection reduce tension, lesson release of stress hormones, reduce blood pressure and most importantly widen the lens we see the world with. We ultimately realize we are all more alike than we are different.

The Power of Empathy

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The Power of Empathy shows how people can use empathy as an assessment tool in all their relationships. Empathy can signal when people are well-intentioned and when they are deceitful. It can shield people from manipulative strangers and strengthen the bonds between loved ones. It is an emotion that has been overlooked, underused, and misunderstood for too long. Both prescriptive and narrative, The Power of Empathy provides a practical framework for anyone to use empathy to better his or her life.

Dr. Arthur Ciaramicoli believes that empathy is the driving force behind love-and that its power goes vastly unrecognized by most people. His book, The Power of Empathy, is an important new resource for people who hope to enrich their emotional lives, improve their communication skills, and explore the spiritual dimensions of the human capacity for love. While traditional relationship books emphasize loving each other and oneself, Ciaramicoli and Ketcham argue that they overlook the critical fact that love itself needs help-and that empathy is the solution.